Kimberley Quirk

Created/executed business plans for the Operations, Client Services/support, and Quality Assurance groups at Peppercoin, a financial technology company creating innovative payment processing services and products.

• Worked closely with Development and Product Management to lead the Quality Assurance team for testing, releasing, and change control processes for all products
• Led the operations team to ensure high availability, highly secure, PCI compliant, 24x7 server operations
• Created and developed the Customer Success services and support processes to work with our clients from contract signing through development, boarding, program creation, and continued support
• Developed weekly dashboard metrics for customer, quality, operations groups
• Provided support to the Sales and Marketing teams for demos, case studies, contract development, training and support models
• Provided budgeting and equipment plans for all groups; Project management for some releases

Provided new vision and growth plans for the rapidly expanding quality assurance group at Airvana, a high-speed wireless data technology company in the telecom industry.

• Instituted formal metrics to define and monitor quality goals
• Began formal automation, nightly build and regression testing
• Formalized performance, capacity, and system level testing to complement feature and module level testing already in place
• Worked closely with partner company to jointly test and deliver progressively higher quality product with each release
• Created and implemented plans for hiring, training, equipment and lab expansion
• Grew the team from 12 QA Engineers to over 40 in 15 months
• Promoted, hired and trained 5 managers
• Helped hire and train QA engineers in Bangalore, India
• Budget and resource responsibility for all lab equipment and usage

First QA person hired to create streategy, build labs, test, and hire staff at Legra, a start up Wireless LAN company.

• Build the group to 10 people including release engineer and automation expert
• Created and implemented the test and release process, helped ship our first product in 12 months
• Started the Customer Support organization before Legra was sold

Responsible for business planning, presentation, raising capital, and all non-development operations of Cognitoy, an educational computer games company. Our first game, 'MindRover: The Europa Project', received high acclaim and awards for education, inspiration and gameplay.

• Created, modified, delivered business plans which resulted in raising $750k in angel financing.
• Created and executed internet marketing and sales strategy; added channel sales through Electronic Boutique retail stores.
• Managed all the operations logistics for packaging, distribution, e-commerce website, sales and support.
• Provided all support, finance, bookkeeping, and marketing/sales functions to support a team of 6 employees

After 3Com's purchase of Chipcom, I took on a Program Management/Liaison role in France for a year to manage technical, marketing, and support for a joint development project with IBM. I also worked as a demo/presentation marketing engineer traveling around the world to present 3Com solutions to both internal and external customers.

Started at Chipcom as a hardware development engineer; then moved onto managing the product and test groups. Created, hired and managed the Sustaining Engineering group to work closely with customer support to identify and fix problems in the field.

Coming out of college I specialized in high frequency, RF design as a hardware electronic engineer. After working for DEC and then Applitek, I spent 5 years running my own printed circuit board design and consulting company, ESG.